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Essential Info

Store Policy

0-3 Days: Eligible for a Full Refund
3-14 Days: Eligible for a Return for Store Credit
14+ Days: Not eligible for refund or return

We offer approvals on all rugs by request at info@lilliekatrugs.com.

Refunds & Returns

If you would like to return an item, please reach out to Kristie directly for shipping information. You can reach her by phone at (205) 936-0265 or by email at info@lilliekatrugs.com.

You can return your purchase for a full refund within three days of receiving your purchase as long as the item is unused and in the same condition that you received it. After three days, we can offer a return for store credit, but you are no longer eligible for a full refund. After 14 days, the sale is considered final, and we cannot offer a refund or a store credit for your purchase.

To complete your return, contact us at info@lilliekatrugs.com. Once your return is received and inspected, we will confirm receipt and refund approval status. If your refund is approved, then a credit will be applied to your original method of payment.

Late or Missing Refunds

If you were approved for a refund but haven’t seen it come through, first contact your credit card company and/or your bank, as it may take some time before your refund is officially posted. If you have not received your refund within seven business days of your return, please contact us at: info@lilliekatrugs.com.

You are responsible for paying return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For exchanges, the time it takes for your exchanged product to reach you will vary. Consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Our Rugs

Our rugs and textiles showcase a variety of styles, colors, sizes, and prints. From geometric to floral, neutral to bold, modern to antique, our collection contains pieces that will ground and complement any type of room or design aesthetic. Handwoven from artisans around the globe, each collection has a distinguishable look and feel based on its place of origin and can transform any space.

Oushak (or Ushak): Oushak rugs originate from Usak, Turkey, and are recognizable by their distinct patterns and color palettes. Oushak rugs are highly sought after and timeless floor coverings.

Kilim: Kilim flatweave rugs can be found across the globe, from the middle east to north Africa and Asia.

Khotan: Originally from China, Khotan rugs combine Chinese details with Central Asian design schemes and Westen vivid coloring. They are extremely versatile and can function in both contemporary or traditional interiors.

Yastik: These rugs are a small Anatolian pillow about three feet long by about one-half wide. They originate from Turkey.

Konya: Originating from the city of Konya in south-central Turkey, these rugs are distinguiesd by their beautiful colors and lustrous wool. They are the most sought after rugs of all the Turkish villages.

Moroccan: Rugs from Morocco are best known for their amazing color designs and bold geometric patterns.

Kerman: From a city of southeastern Iran, Kerman rugs are the most recognized of the Persian rug category. They are prized for their floral or architectural design in the border and a medallion in the center.

*Please note that all of our rugs are one-of-a-kind and do not come in different sizes!